INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What materials are your jewelry pieces made from?
Our jewelry is crafted from high-quality materials such as sterling silver, gold, gemstones, and pearls. Specific material details are provided in each product description.
How do I determine my ring size?
We offer a ring size guide on our website to help you accurately measure your ring size. You can also visit our store for a professional fitting.
Are your products suitable for sensitive skin?
Our jewelry is hypoallergenic and designed to minimize reactions for those with sensitive skin. However, individual reactions may vary, so we recommend checking product descriptions for specific allergy information.
Do you offer personalized/customized jewelry?
All of KTJ products are exclusive items made only in small batches. Yes, we provide options for personalized and customized jewelry. Contact our customer service to discuss your preferences and possibilities for customization.
How should I care for and clean my jewelry?
We recommend gentle cleaning using a jewelry polishing cloth or a mild cleaning solution. Avoid exposing jewelry to harsh chemicals or extreme conditions. Refer to our care instructions for detailed guidance.
What is your shipping policy?
We offer shipping services with estimated delivery times. Shipping costs and options are provided during checkout. For more information, refer to our shipping policy.
Are your products covered by a warranty?
We stand behind the quality of our jewelry. Each purchase is accompanied by a warranty against manufacturing defects. Check the warranty details provided with your product.
Do you offer gift wrapping services?
Yes, we provide complimentary gift wrapping upon request. Simply select the gift wrap option during checkout.
How can I track my order?
Once your order is shipped, a tracking number will be provided via email. You can use this tracking number to monitor the status of your shipment.
Are your diamonds ethically sourced?
We prioritize ethical sourcing and work with suppliers who adhere to responsible practices. Our diamonds and gemstones are sourced with care, taking ethical considerations into account.
INFORMATION ABOUT US