At Kani the Jewelle, we want you to be completely satisfied with your purchase. If you are not entirely pleased with your order, we are here to help with our Return Policy.
Returns Eligibility:
- Conditions: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Initiation Period: Returns must be initiated within [number] days from the date of purchase.
Proof of Purchase:
- Receipt Requirement: Please ensure to provide a receipt or proof of purchase for all return requests.
Refunds:
- Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Timeline: If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Non-Returnable Items:
- Exclusions: Certain items may not be eligible for return, such as customized or personalized products, and items not in their original condition or damaged due to misuse.
Return Shipping:
- Shipping Responsibility: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable unless the return is due to an error on our part.
Initiating a Return:
- Contact Us: To initiate a return, please contact our customer service team at [contact email/phone number]. Our team will guide you through the return process and provide further instructions.
Damaged or Defective Items:
- Replacement: In the case of receiving a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, along with instructions for returning the damaged item.
Contact Us
If you have any questions or concerns regarding our Return Policy, please reach out to us at [contact email/phone number]. We are dedicated to assisting you and ensuring a smooth returns process.
This Return Policy was last updated [date].